Welcome to Cosplay XO’s Privacy Policy

Cosplay XO respects the privacy of its visitors and is fully committed to protect their personal data and use it in accordance with legal obligations. This Privacy Policy describes how we may collect and use personal data and the rights granted to our visitors and customers regarding their respective data.

By accessing or using this website or any of our Services, you signify your approval of the terms set out in this Privacy Policy, Cookie Policy, Terms of Service, and other terms and policies posted on our website. If you do not agree to this Privacy Policy, you must leave this website and discontinue all use of any of our Services.

1. Information we collect

Your personal data will be used to support your experience throughout this website, to manage access to your account, as well as to process your order and for other purposes described in this document.

2. Sharing personal data with third parties

In order to support your experience throughout this website, we work with third parties with whom we may share personal data. Your personal data may be shared with third parties who provide hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing your experience throughout this website, and may only use it for such purposes. We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.

Note that while our website may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices, and encourage you to be aware when you leave our Services and read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to third-party websites and services.

Cosplay XO’s website is created using the WordPress Content Management System and our online store is powered by WooCommerce with the Printful integration plugin enabled. Our site is futher enhanced by various other WordPress plugins which support your experience throughout this website by providing useful functionality such as integrated social media interaction, among others.

Printful

Our online store service is powered by The Printful Integration for WooCommerce plugin.
Printful is a third-party website which provides on-demand, online printing, fulfillment and shipping services and collects the following data from users:

  • Name, surname, company name
  • Shipping and billing address
  • Email address and phone number
  • Payment details
  • IP address and device data
  • Other information that users share with Printful while using their Services or during checkout

Return Policy: Our online store service adheres to a modified version of Printful’s Return Policy. Click here to view our Shop Policy.

Please see The Printful Privacy Policy for more details.

WooCommerce

WooCommerce powers our online store and tracks the following data:

  • Products you’ve viewed: Used to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: Used for purposes such as estimating taxes and shipping
  • Shipping address: User entered so we can, for instance, estimate shipping before you place an order, and send you the order.

Please see the WooCommerce Privacy Policy for more details.

Cookies are used to keep track of cart contents while you’re browsing our site. Please review our Cookie Policy for more details.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

PayPal

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

Facebook

Our website may use plugins from Meta (formerly Facebook) which is operated by Facebook, Inc based in Facebook 1 Hacker Way Menlo Park, CA 94025.

If you visit one of our pages featuring a Facebook plugin, a connection to the Facebook servers is established. Here the Facebook server is informed about which of our pages you have visited.

If you are logged in to your Facebook account, Facebook allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of you Facebook account.

Facebook is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of Facebook under https://www.facebook.com/about/privacy.

Twitter

Our website may use plugins from X (formerly known as Twitter) which is operated by X Inc based in X Corp. Headquarters 1355 Market St. Ste. 900 San Francisco, CA 94103.

If you visit one of our pages featuring a X/Twitter plugin, a connection to the X/Twitter servers is established. Here the X/Twitter server is informed about which of our pages you have visited.

If you are logged in to your X/Twitter account, X/Twitter allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your X/Twitter account.

X/Twitter is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of  X/Twitter under https://x.com/en/privacy.

Instagram

Our website may use plugins from Instagram, which is operated by Meta Inc based in Facebook 1 Hacker Way Menlo Park, CA 94025.

Instagram is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of Instagram under https://help.instagram.com/519522125107875.

YouTube

Our website may use plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://policies.google.com/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

3. Retention periods

We may collect datasets that retain your personal data such as contact form entries, analytics records and customer purchase records, among others.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Datasets required for processing transactions through our online store are retained for the following length of time:

  • completed orders are retained for 10 years
  • cancelled orders are retained for 1 month
  • failed orders are retained for 1 month
  • pending orders are retained for 1 month
  • inactive accounts are retained for 6 months

4. Data subject’s rights

If you are located in the European Economic Area, in accordance with European Union data protection regulations, you have certain rights with respect to your personal data. You have the right to request access to your personal data and to correct, amend, delete, or limit the use of your personal data by reaching us using the contact information provided below. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority.

5. Information security

We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your account, limit access of your computer and browser by signing off after you have finished your session, and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.

All of Cosplay XO’s authorized personnel involved in the processing of your and your Customer’s personal data have committed themselves to confidentiality obligations and shall not access or otherwise process your personal data without your authorization if it’s not for the purposes of providing you our Services.

6. Privacy Policy changes

We may occasionally amend this Privacy Policy, for example in cases when we introduce new services or new features. The amendments to this Privacy Policy enter into force and are applied from the moment they have been uploaded to this page.
Therefore, we encourage you to check this page from time to time. By continuing to use our Services or otherwise providing personal data to us, after the amendments to this policy have been implemented, you agree to the updated terms of Privacy Policy.

Contact information

Should you have other questions or concerns about these Privacy Policies, please send us an e-mail at admin(@)cosplayxo.com.