Privacy Policy for Cosplay XO

Last Updated: August 4, 2025

Welcome to Cosplay XO! We respect your privacy and are committed to protecting your personal data in accordance with applicable laws. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or use our website www.cosplayxo.com and related services.

By accessing or using our website or services, you agree to the terms described in this Privacy Policy, our Cookie Policy, Terms of Use, and any other policies posted on our site. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect personal information to enhance your experience, process orders, manage accounts, and comply with legal obligations. This information may include:

Your name, email address, phone number, and billing/shipping addresses
Payment information (collected securely via third-party processors)
IP address, browser type, and device data
Account credentials (if you create an account)
Interaction data, such as products viewed or actions taken on the site

2. How We Use Your Information

Your data is used to:

Provide and manage your account and orders
Communicate with you about your purchases, inquiries, or requests
Process payments and prevent fraud
Improve our website, products, and services
Send marketing communications if you opt in
Comply with legal requirements, such as tax calculations

3. Sharing Your Information with Third Parties

We partner with trusted third-party service providers who help operate our website and fulfill orders. These include:

Hosting and server providers
Payment processors (e.g., PayPal)
Order fulfillment services (e.g., Printful)
Marketing and email services
Analytics and security services

We only share the minimum necessary data with these providers, and they are obligated to protect your information under applicable data protection laws.

Please note: Our site contains links to external websites (e.g., social media platforms). This Privacy Policy does not apply to those sites; we encourage you to review their privacy policies.

4. Third-Party Services We Use

Printful

Our online store uses Printful for on-demand printing and shipping. Printful collects personal data including your name, address, payment details, and device data during checkout. For details, see Printful’s Privacy Policy.

WooCommerce

WooCommerce powers our store and tracks product views, IP address, location, and shipping info to improve your shopping experience. See WooCommerce Privacy Policy.

PayPal

Payments may be processed via PayPal, which collects billing and payment info necessary for transactions. See PayPal Privacy Policy.

Social Media Plugins

We use social media plugins from platforms including Facebook, Instagram, Twitter (X), and YouTube to enhance your experience. These platforms may collect data when you visit pages containing their plugins.

You can limit data sharing by logging out of these platforms before visiting our site.
For more details, see each platform’s privacy page:

Google Web Fonts

We use Google Web Fonts to ensure consistent font display. Your browser connects directly to Google’s servers to load these fonts, and Google may collect data. See Google Fonts FAQ and Google Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, such as remembering cart contents and user preferences. Our Cookie Policy explains how cookies work and how you can manage them.

By continuing to use our site, you consent to our use of cookies unless you choose to disable them.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined here or to comply with legal requirements. Typical retention periods include:

Completed orders: 10 years
Cancelled, failed, or pending orders: 1 month
Inactive accounts: 6 months
Comments and associated metadata: Indefinitely to manage moderation and spam prevention

7. Your Data Protection Rights

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data under the GDPR:

Access your data
Request correction or deletion
Restrict or object to processing
Data portability
Lodge a complaint with a supervisory authority

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). These include the right to request access to your data, deletion, and to opt-out of the sale of personal information.

To exercise any of these rights, please contact us at:

Email: admin[@]cosplayxo.com

8. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

Please also take steps to protect your personal data, such as choosing strong passwords and logging out after sessions.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

Your continued use of our site after updates signifies your acceptance of the revised policy.